Returns & exchanges

We want you to love your Ritz & Ron piece. If it's not quite right, you can exchange it within the exchange window shown below.

• Items must be unworn, in new condition and in their original packaging.
• Return postage is paid by the customer; we cover sending your exchange.
• For hygiene reasons, earrings for pierced ears can't be exchanged.

Faulty or incorrect items

If your item arrives damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including postage. This doesn't affect your rights under Australian Consumer Law.

How to start an exchange

Reply to your order confirmation email or use our contact form with your order number and the piece you'd like instead.